{"id":5766,"date":"2018-10-22T13:50:05","date_gmt":"2018-10-22T13:50:05","guid":{"rendered":"https:\/\/www.ekko-wp.com\/?page_id=5766"},"modified":"2026-04-22T11:46:42","modified_gmt":"2026-04-22T11:46:42","slug":"help","status":"publish","type":"page","link":"https:\/\/geminovate.com\/pa\/pages\/help\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"

Frequently asked questions<\/h2>

We now have an FAQ list that we hope will help
\nyou answer some of the more common ones.<\/h6><\/header><\/div><\/div><\/div><\/div>

1. What does Gemological Innovative Solutions do?<\/h4><\/i><\/div>

We specialize in gemstone sourcing, cutting, verification, certification, and gold testing<\/strong>. We provide complete solutions\u2014from raw minerals to certified, market-ready gemstones.<\/p>\n<\/div><\/div>

2. Where do your gemstones come from?<\/h4><\/i><\/div>

Our gemstones are sourced from trusted mining regions across Kenya, particularly within the Mozambique Belt<\/strong>, including the well-known Taita Taveta region<\/strong>, as well as areas such as Samburu, Turkana, and Marsabit.<\/p>\n<\/div><\/div>

3. Do you work with international clients?<\/h4><\/i><\/div>

Yes. We work with local and international buyers, jewelers, collectors, and investors<\/strong>, providing reliable sourcing, verification, and certification services for global trade.<\/p>\n<\/div><\/div>

4. How do you verify gemstones and gold?<\/h4><\/i><\/div>

We use advanced, industry-grade equipment<\/strong>, including:<\/p>\n

    \n
  • Gemological trinocular microscopes<\/li>\n
  • Specific gravity testing machines<\/li>\n
  • XRF analyzers<\/li>\n
  • Gold purity testing systems (densimeter & acid testing)<\/li>\n<\/ul>\n

    This ensures accurate and professional results.<\/p>\n<\/div><\/div>

    5. Can I trust your test results?<\/h4><\/i><\/div>

    Yes. Our verification process follows professional gemological standards<\/strong>. We prioritize accuracy, transparency, and consistency in every test we perform.<\/p>\n<\/div><\/div>

    6. Do you provide certificates?<\/h4><\/i><\/div>

    Yes. We issue gemological reports and certificates<\/strong> that include gemstone identification, grading, and authenticity verification, enhancing trust and market value.<\/p>\n<\/div><\/div>

    7. Do you offer gemstone cutting services?<\/h4><\/i><\/div>

    Yes. We provide precision gemstone cutting and processing<\/strong>, including faceting, cabochon cutting, polishing, and grading to maximize value and beauty.<\/p>\n<\/div><\/div>

    8. Can you work with rough stones?<\/h4><\/i><\/div>

    Absolutely. We specialize in transforming rough gemstones into finished, market-ready products<\/strong> through professional cutting and polishing.<\/p>\n<\/div><\/div>

    9. Do you offer subscription plans?<\/h4><\/i><\/div>

    Yes. We offer yearly subscription plans<\/strong> that provide benefits such as:<\/p>\n

      \n
    • Priority gemstone verification<\/li>\n
    • Discounted testing and certification<\/li>\n
    • Faster processing times<\/li>\n
    • Access to exclusive services<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div>

      10. Are subscription fees refundable?<\/h4><\/i><\/div>

      Subscription fees are generally non-refundable<\/strong>, as they grant immediate access to services and benefits. Please refer to our Terms & Conditions for full details.<\/p>\n<\/div><\/div>

      11. Do you sell gemstones directly?<\/h4><\/i><\/div>

      Yes. We supply both rough and polished gemstones<\/strong> to buyers, jewelers, and investors.<\/p>\n<\/div><\/div>

      12. Can you help me source specific gemstones?<\/h4><\/i><\/div>

      Yes. We offer custom sourcing services<\/strong> based on your requirements, including type, quality, size, and budget.<\/p>\n<\/div><\/div>

      13. Do you buy gemstones or gold?<\/h4><\/i><\/div>

      Depending on quality and verification, we may assist in evaluation and potential sourcing connections<\/strong>. Contact us for assessment.<\/p>\n<\/div><\/div>

      14. Are your gemstones ethically sourced?<\/h4><\/i><\/div>

      Yes. We are committed to ethical sourcing and responsible mining practices<\/strong>, working closely with trusted suppliers and mining communities.<\/p>\n<\/div><\/div>

      15. Can gemstone values change?<\/h4><\/i><\/div>

      Yes. The value of gemstones and gold can fluctuate based on market demand, rarity, quality, and global trends<\/strong>.<\/p>\n<\/div><\/div>

      16. How long does testing or certification take?<\/h4><\/i><\/div>

      Processing time depends on the service, but we aim for fast and efficient turnaround<\/strong>, especially for subscribed clients.<\/p>\n<\/div><\/div>

      17. Do you handle bulk orders?<\/h4><\/i><\/div>

      Yes. We support bulk gemstone supply and large-scale orders<\/strong> for international clients and dealers.<\/p>\n<\/div><\/div>

      18. How can I get started?<\/h4><\/i><\/div>

      You can:<\/p>\n

        \n
      • Contact us directly<\/li>\n
      • Visit our office<\/li>\n
      • Request a service online<\/li>\n
      • Subscribe for priority access<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>
        <\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"Frequently asked questionsWe now have an FAQ list that we hope will help you answer some of the more common [...]","protected":false},"author":1,"featured_media":0,"parent":5718,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5766","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/geminovate.com\/pa\/wp-json\/wp\/v2\/pages\/5766","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/geminovate.com\/pa\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/geminovate.com\/pa\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/geminovate.com\/pa\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/geminovate.com\/pa\/wp-json\/wp\/v2\/comments?post=5766"}],"version-history":[{"count":5,"href":"https:\/\/geminovate.com\/pa\/wp-json\/wp\/v2\/pages\/5766\/revisions"}],"predecessor-version":[{"id":7869,"href":"https:\/\/geminovate.com\/pa\/wp-json\/wp\/v2\/pages\/5766\/revisions\/7869"}],"up":[{"embeddable":true,"href":"https:\/\/geminovate.com\/pa\/wp-json\/wp\/v2\/pages\/5718"}],"wp:attachment":[{"href":"https:\/\/geminovate.com\/pa\/wp-json\/wp\/v2\/media?parent=5766"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}