Gemological Innovative Solutions

Effective Date: 17 April 2026

Gemological Innovative Solutions (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website, services, and subscription plans.

 

 

1. Information We Collect

We may collect the following types of information:

 

a) Personal Information

 

    • Full name
    • Email address
    • Phone number
    • Company name (if applicable)
    • Billing and payment details
    • Address (for clients and shipments)

 

b) Service Information

 

    • Gemstone or gold samples submitted for testing
    • Verification requests
    • Certificates and report data
    • Subscription plan details

 

c) Technical Information

 

    • IP address
    • Browser type and device information
    • Website usage data (cookies and analytics)

 

 

2. How We Use Your Information

We use your information to:

 

    • Provide gemstone sourcing, testing, cutting, and certification services
    • Process subscription plans and payments
    • Issue gemological reports and certificates
    • Communicate with clients regarding services and updates
    • Improve our website, systems, and service quality
    • Ensure compliance with legal and regulatory requirements

 

 

3. Subscription Plans

Gemological Innovative Solutions may offer yearly subscription plans that include access to:

 

    • Gemstone verification services
    • Discounted testing and certification rates
    • Priority processing of samples
    • Member-only services or reports

By subscribing, you agree that:

 

    • Your subscription is valid for the stated period (typically 12 months)
    • Renewal reminders may be sent before expiry
    • Access to services may be limited or suspended upon expiry if not renewed
    • Subscription fees are non-refundable unless stated otherwise

 

 

4. Data Protection & Security

We implement strong security measures to protect your data, including:

 

    • Secure data storage systems
    • Restricted access to sensitive information
    • Encryption of payment-related data where applicable
    • Regular system monitoring and updates

While we take all reasonable precautions, no online system is 100% secure, and we cannot guarantee absolute security.

 

 

5. Sharing of Information

We do not sell or rent your personal data.

We may share information only in the following cases:

 

    • With trusted service providers (payment processors, logistics partners)
    • When required by law or legal authorities
    • To issue verified reports or certificates upon client request

 

 

6. Cookies & Website Tracking

Our website may use cookies to:

 

    • Improve user experience
    • Track website performance and analytics
    • Remember user preferences

You may disable cookies in your browser settings, but some features may not function properly.

 

 

7. Gemstone & Report Data Disclaimer

All gemstone analyses, verification reports, and certificates are based on:

 

    • Physical samples provided
    • Laboratory testing methods and equipment used
    • Professional gemological assessment

Natural gemstones may vary in structure and characteristics. Reports are issued for identification and verification purposes only.

 

 

8. Data Retention

We retain client data:

 

    • For as long as necessary to provide services
    • As required for legal, tax, or regulatory purposes
    • For subscription management and client history

You may request deletion of your personal data subject to legal obligations.

 

 

9. Your Rights

Depending on applicable laws, you have the right to:

 

    • Access your personal data
    • Request correction of inaccurate information
    • Request deletion of your data (where applicable)
    • Opt out of marketing communications

 

 

10. Third-Party Services

We may use third-party services such as:

 

    • Payment gateways
    • Email communication platforms
    • Analytics tools

These services operate under their own privacy policies.

 

 

11. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

 

 

12. Contact Us

For questions regarding this Privacy Policy or your data:

Gemological Innovative Solutions
Email: info@geminovate.com
Phone: +254 10 067 0670
Website: www.geminovate.com